Chennai: IndiGo airline manager apologized Tamil and Telugu film actress Pooja Hegde on Thursday for rude behaviour of Staff member of IndiGo with her costume assistant for no reason. She and her team were flying out of Mumbai.
Pooja Hegde in a tweet wrote that extremely sad with how rude IndiGo6E staff member, by the name of Vipul Nakashe, behaved with us today on our flight out from Mumbai. Absolutely arrogant, ignorant and threatening tone used with us for no reason. Normally I don’t tweet about these issues, but this was truly appalling. Pooja’s tweet evoked a swift response from the airline, which apologized for the inconvenience caused to Puja and her team in a bid to resolve the issue.
The airline said Thank you for taking the time to speak with us, Ms Hegde. We sincerely regret the inconvenience caused to you and would like to assure you that we are certainly looking into this matter to ensure that there are no recurrences. You cannot claim that a purse counts as hand luggage and not allow an actual carry-on bag. More so, for no valid reason, you cannot threaten to deplane someone to show power. The point of this tweet was to hope that there is no abuse of power and all people are treated equally and kindly.